Returns & Refunds
Last updated: July 19, 2026
1. How this works
WPG Brands Inc. is the operating company behind Wake, Pulse, and ALRT. Each brand runs its own store and handles its own orders, returns, and customer relationships independently.
This page sets out the WPG platform standard — the baseline return and refund terms that apply across all brands we operate. When you need to act on a return, you go directly to the brand you bought from. WPG does not process returns, issue refunds, or speak on behalf of individual brand stores.
2. Return window
All WPG-operated brands offer a 30-day return window from the date you receive your item. Requests made after 30 days will not be accepted.
If your order was shipped to a destination in the European Union, you have the right to cancel or return your order within 14 days of receipt for any reason, in accordance with EU consumer law. The 30-day window above is more generous and supersedes the 14-day minimum.
3. Eligibility
To be eligible for a return, your item must be:
- In the same condition you received it — unworn, unused, and unaltered
- With original tags attached and in its original packaging
- Accompanied by your receipt or proof of purchase
Items that do not meet these conditions will not be accepted.
4. Non-returnable items
The following cannot be returned:
- Perishable goods
- Custom or personalized orders
- Personal care goods that have been opened or used
- Hazardous materials
- Sale items and gift cards — these are final sale
If you are unsure whether your item is returnable, contact the brand before sending anything back.
5. Damaged or incorrect items
Inspect your order as soon as it arrives. If your item is defective, damaged in transit, or incorrect, contact the brand immediately — do not wait until day 30. Each brand will evaluate the issue and resolve it for you.
6. Exchanges
To exchange an item, return the original through the standard return process and place a new order separately. This is the fastest way to get what you want.
7. Refunds
Once the brand receives and inspects your return, you will be notified of the outcome. Approved refunds are issued to your original payment method within 10 business days of approval.
Your bank or card issuer may take additional time to post the credit to your account. If 15 business days have passed since your refund was approved and you have not seen it, contact the brand directly.
8. Start a return
Go to the brand you purchased from and follow their return process:
Each brand handles its own returns. WPG does not accept returns and cannot process refunds on a brand’s behalf.